A cancellation of the Sale by the Purchaser can only be effected within 2 hours of the Sale being completed and if the Sale has not been processed by the Company (Successful Cancellation), by informing on email@example.com, In the event of a Successful Cancellation, the Company shall provide credit for an amount equal to the Sale Price (excluding taxes), after applicable deductions, through the Purchaser Account or without to the Purchaser.
If the Purchaser used an e-coupon (excluding a gift voucher) or a temporary sale discount coupon to make the payment of the Sale Price for the Sale, the Company shall not refund the Sale Price to, or provide a new coupon to the Purchaser upon Successful Cancellation. Provided however, in the event the Purchaser used a gift coupon to make the payment of the Sale Price, upon Successful Cancellation, the Company may provide a new gift coupon to the Purchaser.
Unless or until the payment is realized in full, the booking is subject to cancellation by the Airline or by Otis Travel without any prior notice.
Once the payment is realized, the ticket(s) will be dispatched through FedEx (or similar leading courier company) to the delivery address given at the time of booking. The Delivery time can vary from 1-15 days depending upon the type and place/region of delivery. The tracking numbers and shipping details will be sent to you via email. For e-tickets, the e-ticket number along with the itinerary and PNR will be sent you via email upon realization of full payment.
If the payment is declined on given credit card number (s), the customer will be informed as soon as possible. In such case the customer may need to speak with his/her respective credit card company for rectification and/or provide alternate credit card number, or may have to change the mode of payment by calling our travel consultant for timely processing of payment.
Should there be any error on the booking/ticket, the customer should report it on the same day as the tickets are issued.